Troubleshooting

General

• I have a bug and want to report it
• I wish to contact support
• Collect system information
• Collecting log files
• I can't see some of the menu choices mentioned in the articles

Installation and Activation

• I can't activate DISE
• I get a "Sorry, it is not possible to continue" dialog
• Data Execution Prevention (DEP) issues
• The DISE icons in the Objects tab or in Windows are gone!

Create content

• Does DISE support video/image format X?
• My data connected text has disappeared

Distribution and Network

• I can't see my player (DISE One)
• I can't send to the player (DISE One)
• I can't send my content from Bridge
• The player is not updating
• My destinations have disappeared in Bridge!
• Bridge takes a long time to start up
• Player can't seem to find files
• Probe can't download
• Troubleshoot network connections

Graphics output and playback

• Collect system information
• Collecting log files
• I'm having problems with displaying content on my screen
• I'm experiencing video color issues
• I have a problem with Flash
• Most common video issues
• My content is not running smoothly
• My screens are black or missing some material
• Quicktime videos do not play
• The status is "Stalled" in Replay
• Troubleshoot fonts
• Troubleshoot video capture and streaming
• Web pages fail to load
• What resolution should I use?

NoBorders (multi-screen setup)

• Troubleshoot DISE NoBorders
• Troubleshoot network connections

Maintenance

• I need to reset the admin password in DISE Server
• How can I edit DISE settings remotely?
• I get a Blue Screen Of Death!
• My player is not starting/logging in automatically
• My player hangs on shutdown
• Display on-screen playback information (OSD)
• Where are the DISE settings stored?
• Troubleshoot Screen Control issues