|
"We will not leave you floating"
- DISE Support Team |
Knowledge Base
|
"We will not leave you floating"
- DISE Support Team |
Knowledge Base
There are several different softwares that enables you to remotely access and administer your players.
Contents |
TeamViewer does not require any open ports and will work behind a firewall. It does require an Internet connection.
TeamViewer runs as a server application on the player which is connected to using an ID and a password. It can be run as a service or temporarily with no installation required. The server can be setup for permanent access.
While connected, TeamViewer has the possibility to blank the remote screen, which comes very handy when stopping playback, doing updates etc, as well as transferring update files, logs and so on.
For troubleshooting purposes, DISE support may ask for Teamviewer access. In this case we recommend you download the "Teamviewer Host" from the TeamViewer website. Once Host has been installed, please provide DISE support with the ID and password.
This software enables you to connect a large number of different players through the logmein.com web interface. LogMeIn does not require any open ports and will work behind a firewall. It does however require an Internet connection.
LogMeIn have their own "Mirror Driver" that does not support Direct3D acceleration, since we use Direct3D acceleration on the DISE Replay you have to disable this otherwise you will not be able to see what DISE Replay is displaying. To disable this option, connect to the computer in question, go into Preferences > Remote Control settings and uncheck the "Use display accelerator" option.
While connected, Logmein has the possibility to blank the remote screen, which comes very handy when stopping playback, doing updates etc, as well as transferring update files, logs and so on.
To prevent a windows logout if you are disconnected by timeout or network problem you should also disable the following options in Preferences > Remote Control
To prevent a message about "Version update" appearing on the screen, you can disable the following option in Preferences > Network Settings
or alternative enable the option:
LogMeIn comes in a free version that you can use with less than 64 computers.
Read more: logmein.com
There are several different types if VNC applications and most come with both a Server and Client application. Most client / server combinations are compatible but keep down problems it is better to stay with one brand.
These are the most common VNC client/servers for Windows:
UltraVNC
RealVNC
TightVNC
VNC supports transmitting the image even if you are running hardware accelerated content, this means that you can see the actual output of DISE Replay through VNC.
Both UltraVNC and TightVNC provides something called a "mirror display driver", this functionality should not be included in the installation since this driver does not support hardware accelerated content.
Note: When possible, install VNC as a service. This will prevent you from being locked out, especially when combined with UAC (User Account Control) - the message box asking for consent will be shown in another desktop, which the remote user will not have access to.
Most variants of VNC are free.
Remote Desktop Connection (RDC) is not usually a good option since this will logout the current user, and after you have finished your session it will not login again, which means that the playback will not resume.
DISE Composer and DISE Replay requires Direct3D graphic card acceleration, which may be disabled in the RDC graphics driver.
Since all other applications (not DISE Composer and DISE Replay) do not rely on Direct3D, there are no problems using them over a RDC connection.
Remote Desktop is included in most Windows installations.
A bit more advanced, and commercial Remote Connection solution.
To be able to see the image from DISE Replay (and DISE Composer) playback you need to turn of the Mirror Device option in DameWare. This can be done from the Connection dialog before connecting to a host. Disable the option Use MRC's Mirror Display Driver if available.
Read more: DameWare
Read more: Radmin
Using the Microsoft Sysinterals PsTools command line utilities you can start and kill (DISE) processes on remote computers.
Kill Replay on remote PC:
pskill.exe \\player -u username -p password Replay.exe
Start Replay on remote PC:
psexec.exe \\player -d -i -u username -p password "%ProgramFiles(x86)%\DISE\DISE 8\Replay.exe"
Read more: PsTools